Why does SAP feel harder than the actual repair?

Often, it’s not the technician it’s the configuration.

Poor order & notification design causes:
• Too many mandatory fields
• Confusing system statuses
• Wrong order flows
• Rework after job completion
Result:
More screen time. Less wrench time.
Good SAP PM configuration should support technicians not slow them down.

Planning or firefighting? Configuration decides.
In SAP PM / EAM, order & notification types define:
• Quality of notification input
• Status flow control
• Daily manual corrections
• Credibility of MTTR & backlog KPIs
Planner truth:
You can’t plan effectively if the system allows poor data.
Strong planning starts with strong configuration.

If KPIs don’t reflect reality, look at configuration not people.
Order & notification types directly impact:
• Cost visibility
• Compliance & audit readiness
• Asset reliability metrics
• Decision-making confidence
Project lesson learned:
Poor configuration silently destroys KPI trust even after a “successful” go-live.
Digital maintenance success starts with governance, not dashboards.

One configuration.
Three user groups.
Massive operational impact.

Get order & notification design right everything else depends on it.

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