Why does SAP feel harder than the actual repair?
Often, it’s not the technician it’s the configuration. Poor order & notification design causes: • Too many mandatory fields • Confusing system statuses • Wrong order flows • Rework after job completion Result: More screen time. Less wrench time. Good SAP PM configuration should support technicians not slow them down. Planning or firefighting? Configuration decides. In SAP PM / EAM, order & notification types define: • Quality of notification input • Status flow control • Daily manual corrections • Credibility of MTTR & backlog KPIs Planner truth: You can’t plan effectively if the system allows poor data. Strong planning starts with strong configuration. If KPIs don’t reflect reality, look at configuration not people. Order & notification types directly impact: • Cost visibility • Compliance & audit readiness • Asset reliability metrics • Decision-making confidence Project lesson learned: Poor configuration silently destroys KPI trust even after a “successful” go-liv...